Delivery & Returns
Delivery information
Delivery is available from Tuesday to Friday. Orders placed before 3pm on the previous business day qualify for next-day dispatch.
Example - If you place your juice order before 3pm on Monday, it will be dispatched on the Tuesday and delivered on Wednesday.
All juices are freshly made to order. Please note that processing times may be delayed for up to 2 days during busier periods.
Delivery cost varies based on weight, to ensure the safe delivery of delicate items, we include bottle protection and ice packs in the delivery rate.
For private delivery of large orders or events, please contact the PBP email.
Saturday delivery or a chosen delivery day can be arranged in advance, for any further inquires please contact the PBP email.
Delivery is unavailable on bank holidays. Orders placed during this time will be dispatched 1-2 days later.
Expiry disclaimer
When purchasing cold-pressed juices, please be mindful of the expiry date, as they have a three-day shelf life due to the absence of added preservatives. Please consider this when placing your order, especially for cleanse packages lasting longer than three days.
Delivery Policy
All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for juices that are left to spoil or be stolen.
It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your juices will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.
You are responsible for inspecting your order and communicating any defaults in delivery and we must be notified on the day of delivery; if incorrect products, defective products, or delivery has not arrived on the requested date. If these issues should occur, we must be notified via phone or email in order to investigate and provide a response. We reserve the right not to refund or replace your order free of charge should this issue be raised after the day of delivery and depending on the outcome of the investigation.
Temperature
As stated above juices are delivered in protective packaging with ice packs that maintains a suitable temperature for up to 48 hours outside of strict refrigerated conditions. Products must be refrigerated on delivery and acceptance of the order to ensure products are safe for consumption.
Cancellation policy
We are unable to process cancellation requests placed after 6pm on the day of purchase. We would require notice to cancel no later than 6pm on the day of purchase.
Refund policy
Refunds can be issued for orders that are cancelled in line with the cancellation policy above. Any cancellation requests submitted outside of this policy, or after the order has been processed may not result in a refund.
Refunds will not be offered for delays in deliveries due to missing or incorrect information provided by yourself as the customer. If the information provided to us in order to carry out your delivery is incorrect, we will not be held responsible for any delay caused as a result; incorrect delivery address, missing postcode details, missing flat or house number, incorrect telephone or email address. Should additional administration be required by the plant based passion to correct or compensate for mistakes made as a result of incorrect information provided by yourself as the customer, charges may apply.
Every reasonable effort to complete deliveries and services on time and in accordance with your order will be made by the team at the plant based passion. However, refund requests will not be accepted should delivery delays occur that are out of our control; poor weather conditions, strikes, hub closures, road works, incidents/accidents that prevent transport delivery etc.
Return policy
Returns are not accepted due to the nature of our products. Should the products in your delivery be defective, we must be notified via phone or email in order to investigate the claim. Photographs will be required by the team at the plant based passion as supporting evidence. Refunds in this instance are not guaranteed.
At the plant based passion, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience.
For order inquires or feedback please contact the plant based passion email : contact@theplantbasedpassion.com